Carwash Management App
Project type
Industry
My role
Team members
Platforms
Tools
Project overview
A suite of custom ERP software, mobile app, and customer portal to manage both at-home car detailing appointments and schedules for increased efficiency
Pain points
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Difficult to manually consider multiple factors at the same time to arrange the appointment schedule
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No way for the office to receive the inspection and appointment updates from their technicians in real-time
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Many back-and-forth phone calls and emails with the customer to finalize their appointment request
Project goals
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Visualize each appointment to help the client determine a more efficient schedule for increased net sales
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Enable the technicians to see their daily itinerary, submit a inspection report, communicate with the office, and mark appointment completed all from a mobile app
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Offer a customer portal to send a detailing request, manage appointments, and pay online
User experience
It can be overwhelming to have to consider many factors, such as the customer's date/time preference, location, distance, service duration, and technicians' availability, to determine a relational schedule between visits just in our heads. I spent a lot of time figuring out how to simplify these factors to help my client make faster and more stress-free decisions.
After countless tries, I opted for visualizing the appointments with 3 integrated views on one page - map, timeline, and cards - to help the users understand the details from different angles. Using effective information grouping, I was able to display all the key details without clutter or confusion for the client.
User interface
I chose blue colors to make a connection with water and cleanliness along with a few accent colors for status labels and service types. I kept the style simple to let information stand out.
Main
#F5F8FA
#E6F4FC
#3AA2DD
#2D82B5
Accent colors
#FFDEEB
#D3F9D8
#FFE8CC
#F06595
#51CF66
#FF922B
#D6336C
#1CA725
#F76707